Refund Policy

01. All Sales Are Final

To the maximum extent permitted by applicable law, every payment you make to Assetry — including monthly subscriptions, annual subscriptions, presale and founding-member rates, one-time purchases, add-ons, top-ups, credits, taxes, currency conversion losses, and any other fee — is final, non-refundable, non-creditable, non-transferable, and non-exchangeable. You acknowledge that by completing any checkout flow you are paying for immediate access to a digital, on-demand AI platform and that no portion of any amount you pay is held in escrow, reserved against future use, or otherwise subject to return.

02. Express Waiver of Digital-Content Withdrawal Right (EU / EEA / UK / equivalent)

Where you reside in the European Union, the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction that grants a statutory cooling-off, distance-selling, or withdrawal right for consumer purchases of digital content or digital services — including without limitation Article 16(m) of EU Directive 2011/83/EU on consumer rights and Regulation 37(1) of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — the following applies:

By creating an account, completing checkout, clicking "Subscribe," "Start," "Confirm," or any equivalent affirmative action, or by completing any transaction with Assetry of any kind, you expressly request that performance of the Service begins immediately, you expressly consent to such immediate performance, and you expressly acknowledge that by so consenting you forfeit and lose your statutory right of withdrawal, cancellation, or cooling-off in respect of that charge. Performance is deemed to begin the instant your account is provisioned for the paid tier, irrespective of whether you later sign in, run a generation, or use any specific feature. Your act of paying is, by itself, the affirmative consent required by this Section.

This acknowledgment is given freely, in full understanding of its consequences, and is recorded against your account together with the timestamp, IP address, and device fingerprint of the affirmative action.

03. Cancellation Is Not a Refund

Cancelling a subscription stops future billing only. Cancellation is not, and shall never be construed as, a refund of any past charge.

• You may cancel at any time from your account page.
• Your paid access continues until the end of the current paid term; we do not pro-rate, partially refund, credit, or otherwise reimburse any portion of the unused term.
• Cancelling does not entitle you to a refund of the most recent renewal charge, even if you cancel one minute after the renewal posted.
• Cancelling an annual subscription does not entitle you to a refund of any unused months, regardless of how early in the term cancellation occurs.
• You are solely responsible for cancelling before the next renewal date. Renewal reminders are a courtesy, not a contractual right, and we are not obligated to send them.

04. Presale, Founding, Promotional, and Lifetime-Locked Pricing

Discounted rates — including the launch presale (€9.50/month), founding-member pricing, lifetime-locked rates, retention offers, win-back offers, coupon codes, partner codes, and any other promotional pricing — are sold strictly "as is" and final sale.

• Presale and promotional purchases are non-refundable in full and ineligible for any partial refund, credit, exchange, downgrade adjustment, or transfer.
• If you cancel a subscription that carried a lifetime-locked or presale rate, that rate is permanently forfeited and cannot be restored on any future subscription, on the same account or any other, regardless of when you re-subscribe.
• Promotional and presale rates are personal to the original account holder, are not assignable, and are void on resale, transfer, account merger, or change of control.

05. AI Compute and Generated Content

Every search, niche lookup, trend analysis, virality breakdown, script, brief, image, video, or other AI-driven output you trigger consumes paid AI inference on third-party providers (including Anthropic, fal.ai, Google, OpenAI, Apify, and others) the moment it runs. Those costs are incurred by us in real time and are non-recoverable from those providers. Accordingly:

• All AI-generated outputs and the compute used to produce them are fully delivered and consumed on generation.
• We will not refund a subscription, credit, or fee on the basis that any AI output was inaccurate, biased, repetitive, similar to another user's output, incomplete, unhelpful, not what you expected, not commercially usable, or otherwise unsatisfactory.
• Your sole remedy for an unsatisfactory output is to re-prompt or adjust your inputs within the Service.

06. Circumstances That Do Not Entitle You to a Refund

Without limiting any other section, no refund will be issued where:

• You changed your mind, no longer need the Service, found a cheaper alternative, or your business priorities, employer, role, or budget changed.
• You did not read, did not understand, or do not remember our pricing, billing cycle, presale terms, Terms of Service, or this Refund Policy.
• You forgot to cancel before a renewal date.
• You subscribed by mistake, on the wrong account, in the wrong currency, or with the wrong payment instrument.
• You did not use, or barely used, the Service during the paid term.
• You believe the Service did not meet your subjective expectations, KPIs, ROI targets, or business outcomes.
• You disagree with an AI-generated output, ranking, breakdown, recommendation, score, or trend signal.
• You experienced temporary downtime, latency, scheduled maintenance, third-party outage (including but not limited to TikTok, Meta, Instagram, Anthropic, fal.ai, Google, OpenAI, Apify, Lemon Squeezy, Cloudflare, Supabase, or any other upstream provider), rate-limit error, or transient bug.
• Your account was suspended or terminated for breach of the Terms of Service, including but not limited to abuse, fraud, prohibited content generation, chargeback abuse, or terms violation.
• You initiated, threatened, or had a third party initiate a chargeback, dispute, or reversal on the underlying charge (see Section 11).
• The Service or any feature is modified, repriced, repackaged, deprioritized, renamed, rebranded, beta-tested, gated, or temporarily disabled, unless we permanently and entirely discontinue the Service (see Section 7).
• Currency fluctuations, FX conversion losses, bank fees, processor fees, or merchant-of-record fees affected the total your bank charged you.
• A duplicate, unrecognised, or unfamiliar charge appeared on your statement but corresponds to a legitimate subscription action on the account.
• You did not receive an invoice, receipt, or confirmation email that may have been blocked, filtered, or routed to spam.

The list above is illustrative and not exhaustive. The principle in Section 1 governs all cases not expressly enumerated.

07. Permanent Service Discontinuation (Sole Discretionary Exception)

If — and only if — we permanently and entirely discontinue the Assetry Service such that the platform is shut down for all users worldwide, we may, at our sole discretion, issue a pro-rated refund of the unused portion of any annual subscription paid in advance, calculated from the date of the public shutdown notice. Discontinuation of an individual feature, tier, region, language, payment method, or temporary downtime does not qualify. In lieu of a cash refund, we may instead offer (at our sole discretion) migration to a successor service or a credit toward a partner product, and you agree such offer fully satisfies this provision.

08. Mandatory Statutory Rights — Narrow Carve-Out

Nothing in this Policy is intended to exclude or limit any right that cannot lawfully be excluded or limited by contract under the mandatory consumer-protection laws of your jurisdiction. If, and only to the extent, a mandatory law of your jurisdiction grants you a refund right that this Policy otherwise excludes, that mandatory law prevails — but only to the minimum extent legally required, only on production of the documentation and identity verification we reasonably request, and only where each of the following is satisfied:

• You identify the specific statute, regulation, or directive on which you rely, in writing.
• You demonstrate that you are a covered "consumer" under that law (business, agency, professional, freelance, and B2B accounts are typically not covered).
• Your request is filed within the limitation period set by that law.
• Your request is filed from the registered account email and meets every other requirement of Section 9.
• You have not given the express digital-content withdrawal waiver in Section 2 (which, where applicable, extinguishes the EU/EEA/UK 14-day right at the moment of checkout).

09. How to Submit a Refund Request

We accept refund requests only by email, only from the account holder, only from the email address registered on the account, and only with all required information. Requests submitted via chat, social media, public posts, marketing-email replies, X/Twitter DMs, LinkedIn messages, or any other channel will not be processed and will not toll any statutory limitation period.

Email support@assetry.cc with all of the following:

• Subject: Refund request — [Lemon Squeezy order ID]
• Full registered account email and account ID.
• The specific charge (date, amount, currency, last 4 of card).
• The specific provision of this Policy or the specific statute on which your request relies.
• Any supporting evidence (screenshots, receipts, statutory citations).

We will acknowledge a complete request within 5 business days and issue a final decision within 15 business days of receiving a complete request. Incomplete requests are deemed withdrawn after 30 days from our last reply requesting information, without further notice. Our decision on any refund request is final.

10. No Goodwill Refunds; No Course of Dealing

Any one-off refund, credit, partial reimbursement, or extension we may issue outside of Section 7 is a purely discretionary goodwill gesture. It applies only to the specific instance, does not create a course of dealing, does not waive any provision of this Policy, and does not entitle you or any other user to similar treatment in the future. We may revoke any goodwill offer at any time before it is processed.

11. Chargebacks, Disputes, and Reversals

Initiating a payment dispute, chargeback, or reversal with your card issuer, bank, wallet provider, or PayPal before completing the process in Section 9 and receiving our final decision is a material breach of this Policy and the Terms of Service. Without limitation:

• We will dispute any chargeback we believe is not legally required, including by providing the card network and issuer with evidence of your account creation, IP address, device fingerprint, the Section 2 express waiver, login and usage logs, AI compute consumed, the full text of this Policy, and any other evidence we hold.
• Your account will be immediately suspended or terminated on the filing of any unresolved chargeback, and account data may be deleted in accordance with our Privacy Policy.
• Email addresses, payment instruments, IP ranges, and device fingerprints associated with chargeback abuse may be added to an internal and/or industry blocklist that prevents future signup on Assetry and affiliated services.
• Where a chargeback is later reversed in our favour, the underlying charge and our reasonable dispute-handling costs become immediately due and may be pursued through any lawful collection method, including referral to a collection agency or assignment of the debt.
• Where local law allows, we may pursue our reasonable legal, administrative, and processor costs of defending a chargeback that is later determined to be frivolous, abusive, or filed in bad faith.

12. Taxes, FX, and Processor Fees

Where a refund is exceptionally approved under this Policy, it is issued net of: (a) taxes already remitted to a taxing authority where they are not recoverable by us; (b) FX conversion losses between the charge currency and the refund currency; (c) payment processor and merchant-of-record fees; and (d) any other third-party fee we incurred on the original charge. We are not responsible for the rate or fees your bank applies on receipt of any refund and any such loss is yours alone.

13. One-Refund-Per-Identity Limit and Anti-Abuse

• A maximum of one refund may ever be issued per natural person across all Assetry accounts and across all time.
• A maximum of one refund may ever be issued per payment instrument across all Assetry accounts and across all time.
• Any account, identity, household, or payment instrument that has previously received a refund (goodwill or otherwise) is permanently ineligible for any further refund, regardless of plan, tier, product, or rebranded successor service.
• We may refuse any refund request that we reasonably believe is part of a pattern of serial trial-abuse, refund-abuse, or chargeback-abuse, even where the request would otherwise satisfy Section 8.

14. Governing Law, Forum, and Class-Action Waiver

This Policy and any refund-related dispute is governed by the laws of the Republic of Indonesia, without regard to conflict-of-laws rules. Any dispute not resolved through the process in Section 9 shall be brought exclusively in the competent courts of Jakarta, Indonesia, unless a mandatory consumer-protection law of your jurisdiction requires a different forum. You and Assetry waive any right to a jury trial and any right to participate in a class action, collective action, or representative proceeding, to the maximum extent permitted by applicable law.

15. Changes to This Policy

We may amend this Policy at any time. Any amendment applies prospectively to charges incurred on or after the new effective date; the version of this Policy in effect at the time of a given charge governs that charge. Continued use of the Service after a change to this Policy constitutes acceptance of the change.

16. Severability and Survival

If any provision of this Policy is found unenforceable in a given jurisdiction, the remainder remains in full force and effect, and the unenforceable provision is to be construed as narrowly as needed to be enforceable while preserving its intent. Sections 1, 2, 5, 6, 8, 11, 13, and 14 survive termination of your account.

17. Contact

PT. Modulus One Indonesia
Refund requests: support@assetry.cc
Corporate: central@modulus1.co
Website: https://assetry.cc